The Implementation of Good Governance Practices in Service Provisions to the Citizens in Addis Ababa City Administration: The Case of Yeka Sub-City

Addis Ababa city administration is known for its poor implementation of good governance to the public. The main objective study assess while rendering services ordinary citizens. research methodology employs both quantitative and qualitative approaches using data collection instruments with IBM SPSS statistical packagxe vs. 21. findings indicate favourable results in meeting needs To that effect, a number issues are discussed: effective efficient, transparent open, accountable; participation, leadership direction strategic vision; fairness equity; consensus oriented, responsive service provision; follows rule law. Although process has brought tangible results, it not free from some challenges. In conclusion, achievements failures were observed. Thus, understanding customers’ expectations provisions, systematising feedback, continuously raising staff’s awareness recommendations identified future development.